Who we work with
Fleet work is a significant part of what we do at Snowline. The vehicles are different (pickup trucks, cargo vans, transit vans, SUVs used as service vehicles) but the underlying problem is the same: glass breaks, chips spread into cracks, and every day a vehicle is off the road costs something. Scheduling needs to be fast, billing needs to be simple, and the work needs to be done correctly the first time.
The fleets we work with regularly include landscaping and grounds maintenance companies, courier and last-mile delivery operators, general contractors and trades crews, property management companies with shared vehicle pools, and rideshare and taxi operators. Most of these businesses run pickup trucks, cargo vans, and SUVs, vehicles we know well and carry glass for regularly.
If your operation runs 3 vehicles or 30, the principles are the same: priority scheduling, simplified invoicing, and a service model that fits how your business actually operates rather than treating you like a walk-in appointment.
How fleet scheduling works
Walk-in and individual-owner bookings are scheduled through our standard booking process. Fleet accounts get handled differently. When you set up a fleet account, we establish a scheduling arrangement that keeps your vehicles moving without sitting in a queue. That might mean a standing weekly slot at our Langley shop, a scheduled mobile service run to your yard, or an on-call arrangement for urgent replacements.
Rock chip repair is worth building into your regular schedule proactively. A chip on a fleet windshield, especially one that’s driven at highway speed every day, will typically spread into a crack within weeks, sometimes sooner in cold weather. Chip repairs take 30–45 minutes and, for ICBC Comprehensive-covered vehicles, cost nothing. Getting in front of chips before they become cracks is almost always faster and cheaper than managing windshield replacements reactively.
Mobile service at your location
For most glass types, we come to you. Windshield replacement, side glass, back glass, and chip repairs are all practical as mobile services at your yard, depot, or staging area. We need a level surface, enough clearance around the vehicle, and reasonable shelter from direct rain during the install. A covered lot or a bay in your facility works well. Open yard is workable in decent weather.
We can service multiple vehicles in a single visit. Running three windshield replacements at your site in one morning is more efficient for both parties than three separate trips back and forth to Langley. When you’re setting up the account, we’ll work out what a typical visit looks like and schedule accordingly.
Two categories of work do require vehicles to come to our Langley shop. ADAS calibration needs a controlled indoor environment (flat floor, calibrated targets, consistent lighting) that a field site can’t reliably provide. Panoramic roof glass is the same, due to the size and weight of the panels and the precision required in adhesive placement. For fleets where this comes up regularly, we try to batch the shop visits to keep disruption to a minimum.
ICBC and billing
For fleet vehicles with ICBC insurance (which covers most light commercial vehicles in BC) the Glass Express process works the same as it does for any individual vehicle. We’re an ICBC Repair Network shop and handle claims directly, including coverage verification, authorisation, and billing. Your drivers don’t need to call ICBC. We take care of it.
For non-ICBC coverage or out-of-pocket work, fleet accounts can be set up with monthly invoicing or purchase order billing. One invoice per period, itemised by vehicle and service, rather than a separate transaction for each job. For businesses running more than a handful of vehicles, this makes accounting significantly simpler.
Fleet pricing reflects the volume and consistency of the work. We don’t publish a fleet rate card because the right arrangement depends on your vehicle mix, service frequency, and billing preferences. Call us to discuss your operation and we’ll put together something that makes sense.
ADAS on fleet vehicles
It used to be that fleet vehicles were simple from a glass standpoint: no sensors, no cameras, no calibration. That’s changed. Ford Transits, RAM ProMasters, and newer-generation pickup trucks from Ford, GM, Toyota, and others now come standard with forward-facing camera systems. Ford Co-Pilot360, Toyota Safety Sense, Honda Sensing. These aren’t just on personal vehicles anymore. They’re on the cargo vans and crew trucks that make up a significant portion of commercial fleets.
After a windshield replacement on any of these vehicles, the camera needs to be recalibrated. We’ll identify which vehicles in your fleet require calibration based on year, make, and model when you set up the account, so there are no surprises when a Transit comes in for a windshield and we need to flag a same-day calibration visit. The calibration step adds time, but skipping it means sending a vehicle back on the road with a safety system operating on bad data. We don’t do that.